We hope that you will enjoy your purchase from Mulholland Drive. If, however, your item is the incorrect size for you or if you are not completely in love with it, you can return it to us for an exchange or a store credit (with no expiry date so you can choose something suitable at your leisure) if it is returned within 21 days of receipt. All returned items must be in their original, unworn, undamaged (including deodorant marks and perfume odours) condition with all tags attached.
How To Lodge A Return:
If your item is in line with our Returns Policy (above):
1. Simply post your garment(s) back to us at Mulholland Drive PO Box 576 Miami, Queensland, Australia 4220. Please include your name and order no inside the package either using the returns form provided or a print out of your order confirmation email.
2. Email us at firstname.lastname@example.org with:
a) your tracking number issued to you by Australia Post or other courier when sending your item back (we will need this to track your parcel online so that we can process your return promptly).
b) your request for either an exchange or store credit. If you are needing an exchange, please including the name of the item and the size required, so that we can put it aside and there are no delays in sending out your new item.
3. Once we receive and check your item is in accord with our returns policy, we will post out your new size/style or issue your gift card for store credit which can be used at any time in the future (no expiry).
Please note for reasons of hygiene, items such as bodysuits, earrings and some accessories cannot be returned.
We have strict quality control at Mulholland Drive. If, however, you have received your item and it is faulty, please send the details and a photograph of the item to us at email@example.com. Please report all faulty items within 14 days of delivery.
Unfortunately, Mulholland Drive cannot accept responsibility for lost packages in the mail when sending or receiving items. Please keep a copy of your tracking number when returning your item and contact Australia Post or your preferred carrier to trace the missing parcel. If you believe your parcel has been lost in the mail, you will be able to submit a claim for compensation through Australia Post.